GREAT BRANDS ARE ABOUT FUSING PRODUCT AND SERVICE. HOW DO YOU DO IT?
For the past 40 years, futurists, economists, and media mavens have debated which business strategies are best suited for the networked, postindustrial era. In his 1971 book, Future Shock, the futurist Alvin Toffler talked about the upcoming “experiential industry,” in which people would be willing to allocate high percentages of their salaries to live amazing experiences. Apple has been held up as the definitive example of how to integrate a brand and its products and services to create an extraordinary company. The stock market, the ultimate arbiter of American business success, now places more value on a design-driven company than tech titans like Microsoft and Google.
By Reuben Steiger as seen in Fast Company Design