NAMPRADIO EPISODE 25: LOYALTY AND GAMIFICATION AT THE MUSEUM: THE DALLAS MUSEUM OF ART’S DMA FRIENDS PROGRAM


April 30, 2015 - 3:50pm

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Theme of the Episode: In this episode, we go down to Texas and talk to Robert Stein at the Dallas Museum of Art, about their “DMA Friends” program, a points-based loyalty program that rewards patrons for visiting and interacting with the museum. Robert describes the launch of the program, describes how it works, and reports on the success of the program so far (a hint: the program has welcomed more than 100,000 members to date, with 500-800 people signing up every week!)

Panelists

  • Robert Stein serves as the Deputy Director of the Dallas Museum of Art where he leads the staff and the DMA’s active programs of Education, Conservation, Marketing, Technology, and Research. In 2013, Stein managed the DMA’s transition from paid to free general admission and the simultaneous launch of an innovative free membership program called DMA Friends. DMA Friends strives to increase participation with the Museum through a novel loyalty scheme and generates meaningful data about museum participation that DMA staff can use to refine educational programming and public experience.
     
  • Ron Evans is the host of NAMPRadio, and is an arts marketing and technology consultant from Group of Minds in San Jose, CA.

And that’s the episode! Please rate the show on iTunes or your favorite podcast aggregator, and don’t forget to email your questions/comments and listener mail submissions to: info@artsmarketing.org

Comments

Thanks for asking those insightful questions during the above NAMP espisode, Ron. But I wanted to know a little more about the rewards and how a performing arts organization could utilize such a system, if at all. Many small to mid sized performing arts organizations don't have as many aspects to programming as museums do, hence it might be difficult to create a reward or exchange value system. Are any of the rewards external to the museum or are they all internal (ie. related to the museum services already provided)?


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