NAMPRADIO EPISODE 9: CUSTOMER ENGAGEMENT LESSONS FROM CHIP CONLEY
In this episode, the panelists (Ron Evans, Matt Campbell, and special guest panelist and speaker at this year's NAMP Conference in San Jose, CA, Chip Conley) talk about not only good customer service, but good board, staff, funder, and patron service. Hear what Chip has to say about how his ideas in his book PEAK: How Great Companies Get Their Mojo from Maslow can apply to arts and culture and get a preview on his address to the NAMP Conference.
FYI, Maris was on assignment for this episode, and we look forward to her joining us in the next one. Also, Ron was using a bluetooth headset that made him sound like a far-off robot, and he has since started to use said bluetooth as a doorstop, because that's about all it is good for. He sends his apologies!
- Matt recommends: Chip's "Matchmaker" page which allows you to be asked a set of questions, and will then recommend a hotel for you. He also recommends 2AMTheatre.com as a cool blog, and specifically this post.
- Ron recommends: Fractured Atlas (Remember Justin from episode 5? This is the company he works for.)
- Chip recommends: PBS.org/independentlens/offthemap and Seth Godin's blog
Outro music: “Fly Fly Fly'” featuring singer/songwriter Adrina Thorpe. Find out more about this artist via her homepage: www.adrinathorpe.com or her page on the Podsafe Music Network: http://bit.ly/aDbyJK
And that’s the episode! Please rate the show on iTunes or your favorite podcast aggregator, and don’t forget to email your questions/comments and listener mail submissions to: firstname.lastname@example.org